Partner Association asks Zomato to treat delivery managers as human beings

  • Zomato accused of taking the necessary measures to ensure the safety of their partners and not to put them under pressure.
  • IFAT is an association of 35,000 service professionals working with Zomato, Swiggy, Uber, Ola and others.
  • The company will start its 10-minute delivery operation in Gurugram from next month.

Even as Zomato celebrates entering the 10-minute food delivery space, delivery partners – who will execute it in the field – don’t seem too excited about it.

The Indian Federation of Application-Based Transport Workers (IFAT) and the Telangana Gig and Platform Workers Union (TGPWU) have called out the company for failing to address their current system issues. The association urged the company to treat its delivery partners like human beings.

Shaik Salauddin, National General Secretary of IFAT and Founding Head of State of TGPWU, said: “In most cases, Zomato has not been able to resolve issues such as meal leaks, which result faulty packaging and fast delivery. As a result, delivery partners/workers were repeatedly penalized. While planning to provide 10 minutes [sic] deliveries to its customers, Zomato needs to address these worker issues and concerns. »

“Furthermore, we urge Zomato to watch [at] their delivery people as human beings [as they] are more than data points for the algorithm to manage,” he added. Notably, IFAT is an association of 35,000 service professionals working with Zomato, Swiggy, Uber, Ola and others.

He further noted that the company should address issues and concerns raised by delivery partners before assuring customers of “lightning fast” delivery. The company must also provide rest areas, access to bathrooms, charging stations and wifi access to its delivery partners before starting “arrival stations” for fast delivery to Gurugram, added association.

This isn’t the first time someone has raised issues with the 10-minute delivery model. Earlier, a netizen started a petition urging companies like Swiggy, Blinkit (Grofers), Zepto and Dunzo to scrap their 10-minute delivery services.

The petition notes that 10-minute delivery services add additional pressure on delivery partners, who must resort to speeding tickets and traffic violations to fulfill these orders on time and avoid being penalized by the platforms. IFAT also accepted the content of the petition.

Zomato mentioned that it will not show delivery time to delivery partners or penalize them for late delivery. The company has taken this measure to ensure the safety of its partners and not to put them under pressure. The company will launch its 10-minute delivery service in Gurugram next month and later look to expand to other cities.


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